In case of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product to/from the distributor from whom they had purchased the same, within 30 days from the date of purchase. They have to provide a written application having a valid and good reason can return the said products along with the original customer’s order receipt copy. In case of retail customers request for money refund or replacement of products, it is the distributor’s obligation to satisfy the customer’s need.
Thereafter, the distributor can exchange the products from the Company within 30 days from the date of issue of invoice and that invoice must be submitted at the time of exchange:
- Product Return Form / QVR (Quality Variation Report)
- Reason for Return
- Copy of Invoice
- Copy of Customer Order Receipt
- Products to be Returned